Customer Experience Specialist

GC Services Limited Partnership d/b/a InteLogix; Waco (TX); On-site; USD 36,534,000 - 49,428,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix, GC Services Limited Partnership d/b/a InteLogix, is hiring for a full-time customer support role. You will serve as the primary phone contact, address inquiries, resolve complaints, and guide customers through effective solutions to problems.

Ideal candidates are 18+, hold a high school diploma or equivalent, and can stay engaged on the phone with minimal distractions. Strong computer skills, a typing assessment, reliable attendance, and willingness to work weekends/holidays are

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone throughout the shift with minimal distractions.
• Proficient with computer/technology and multitasking across windows/tabs.
• Typing assessment required.
• Schedules vary based on job related factors.
• Superb attendance and reliability.
• Background check and drug screen required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Maintain thorough understanding of products, services and policies to assist customers.
• Accurately document customer interactions and transactions across platforms.
• Collaborate with other departments to resolve issues and elevate complex problems.
• Strive to exceed customer satisfaction goals and metrics.
• Continuously seek opportunities to improve the customer experience and processes.
• Stay updated on product knowledge and industry trends to assist customers.

Skills

Phone support

Customer service

Communication

Typing

Education

High School Diploma or equivalent

Job description

InteLogix, GC Services Limited Partnership d/b/a InteLogix, is hiring for a full-time customer support role. You will serve as the primary phone contact, address inquiries, resolve complaints, and guide customers through effective solutions to problems.

Ideal candidates are 18+, hold a high school diploma or equivalent, and can stay engaged on the phone with minimal distractions. Strong computer skills, a typing assessment, reliable attendance, and willingness to work weekends/holidays are