Remote Customer Service Specialist

InteLogix; United States; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical/Dental/Vision

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is seeking a remote customer support professional to solve problems and assist customers nationwide. You will engage with clients via phone and digital tools, delivering best-in-class service and solutions.

The role emphasizes problem solving, empathy, and clear communication. Training is provided, with full-time hours and opportunities for advancement in a supportive, team-driven environment.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Communication skills

Customer service

Problem solving

Multi-tasking

Tech savvy

Education

High School Diploma

Job description

InteLogix is seeking a remote customer support professional to solve problems and assist customers nationwide. You will engage with clients via phone and digital tools, delivering best-in-class service and solutions.

The role emphasizes problem solving, empathy, and clear communication. Training is provided, with full-time hours and opportunities for advancement in a supportive, team-driven environment.