Remote Customer Service Specialist

InteLogix; Copperas Cove (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a customer-focused professional to join our support team. You will engage with customers nationwide, resolve inquiries, and document interactions across platforms.

We offer paid training, full-time hours, and benefits including medical, dental, and vision insurance, PTO, and discounts. Strong communication and problem-solving skills are essential, along with dependable attendance.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone for the full shift with minimal distractions.
• Computer-savvy with the ability to operate multiple windows/tabs and provide excellent customer experience.
• Excellent attendance and reliability.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation, with flexibility on weekends and holidays.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a customer-focused professional to join our support team. You will engage with customers nationwide, resolve inquiries, and document interactions across platforms.

We offer paid training, full-time hours, and benefits including medical, dental, and vision insurance, PTO, and discounts. Strong communication and problem-solving skills are essential, along with dependable attendance.