Remote Credit & Collections Specialist

Intelogix; United States; A distancia; USD 13.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Descripción de la vacante

InteLogix is seeking a remote customer support professional in the United States to assist customers nationwide. The role emphasizes problem solving, empathy, and effective communication to resolve inquiries and guide customers through processes.

You will review orders, discuss payment arrangements, educate customers on required documents, and document interactions in client systems. The position offers paid training, medical/dental/vision insurance, PTO, employee discounts, and opportunities

Formación

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
• Speed Test results required - test yours now by clicking here: www.speedtest.net
• Dedicated workspace free from distractions

Responsabilidades

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

Educación

High School Diploma or equivalent

Descripción del empleo

InteLogix is seeking a remote customer support professional in the United States to assist customers nationwide. The role emphasizes problem solving, empathy, and effective communication to resolve inquiries and guide customers through processes.

You will review orders, discuss payment arrangements, educate customers on required documents, and document interactions in client systems. The position offers paid training, medical/dental/vision insurance, PTO, employee discounts, and opportunities