Remote Customer Support Specialist

Remote Jobs; Indiana; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Job summary

InteLogix is hiring a Remote Customer Service Representative. You will handle incoming calls about electric and gas services, explain billing details, and guide customers to solutions with a focus on first-call resolution. This full-time, remote role includes paid training and benefits.

Ideal candidates have 1 year in customer service or call centers, strong communication, empathy, and the ability to work under deadlines. A quiet home office setup and reliable internet are required.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Strong written and verbal communication skills.
• Empathy and professional demeanor.
• Ability to work under deadlines and meet performance goals.

Responsibilities

• Respond to incoming customer calls regarding electric and gas services.
• Explain charges, payment options, and assistance programs.
• Provide accurate information and solutions to ensure satisfaction.
• Aim for first call resolution with each customer.
• Identify opportunities for additional services or upgrades.
• Assist with account management and data updates.
• Document interactions in the call tracking system.
• Handle calls politely under pressure.
• Perform additional duties as required by management.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Typing

Research

Punctuality

Education

High School Diploma or GED

Tools

Call tracking system

Windows

Job description

InteLogix is hiring a Remote Customer Service Representative. You will handle incoming calls about electric and gas services, explain billing details, and guide customers to solutions with a focus on first-call resolution. This full-time, remote role includes paid training and benefits.

Ideal candidates have 1 year in customer service or call centers, strong communication, empathy, and the ability to work under deadlines. A quiet home office setup and reliable internet are required.