Remote Call Center Pro - Customer Support & Solutions

Intelogix; United States; Remote; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote customer support role in the United States. You will handle inbound calls and emails from customers, educate them on debt and credit reporting details, and offer solutions with a customer-first approach.

The position emphasizes compliance with FDCPA and state laws, strong communication, and reliable attendance. We provide paid training, benefits, PTO, employee discounts, and career advancement opportunities.

Qualifications

• 1 year of Customer Service experience required.
• Must be 18 years of age or older.
• High School Diploma or equivalent required.

Responsibilities

• Handle inbound calls/emails from customers of a major telecommunications company.
• Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly.
• Offer solutions and handle each case with the utmost care.
• Education about consumer protection rights and best practices.
• Maintains good public relations.
• Adhere to Company attendance, punctuality, and meal and rest break requirements.
• Maintain concentration and focus to meet performance goals.
• React positively to an ongoing, changing environment.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Maintain good working relationship with assigned supervisors and coworkers.
• Complies with FDCPA and state/city laws as outlined in internal policies.

Skills

Customer service

Communication skills

Call center experience

Technology savvy

Mathematical concepts

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

InteLogix is hiring for a remote customer support role in the United States. You will handle inbound calls and emails from customers, educate them on debt and credit reporting details, and offer solutions with a customer-first approach.

The position emphasizes compliance with FDCPA and state laws, strong communication, and reliable attendance. We provide paid training, benefits, PTO, employee discounts, and career advancement opportunities.