Remote Customer Support Specialist - Billing & Solutions

InteLogix; Huntington (WV); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in the United States is hiring for a full-time, work-from-home Customer Service Associate. You will respond to incoming calls about electric services, explain billing, and help customers navigate payment options and assistance programs.

Ideal candidates have a High School diploma, at least one year in customer service (call center preferred), superb communication, empathy, and the ability to stay professional under pressure while meeting deadlines.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• 1 year of call center experience preferred.
• Excellent customer service and communication skills.
• Ability to be empathetic and professional.

Responsibilities

• Respond to incoming customer calls regarding electric services.
• Educate customers on billing details including charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Perform additional duties as required by management.

Skills

Customer service

Written communication

Verbal communication

Empathy

Professionalism

Education

High School Diploma or GED

Job description

InteLogix in the United States is hiring for a full-time, work-from-home Customer Service Associate. You will respond to incoming calls about electric services, explain billing, and help customers navigate payment options and assistance programs.

Ideal candidates have a High School diploma, at least one year in customer service (call center preferred), superb communication, empathy, and the ability to stay professional under pressure while meeting deadlines.