Call Center Representative - Collections

GC Services Limited Partnership d/b/a InteLogix; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Job summary

GC Services Limited Partnership d/b/a InteLogix is looking for a Customer Service Associate to handle inbound calls for a major telecommunications client. This remote, work-from-home role is open across the United States and requires strong communication and a friendly, professional demeanor.

You will assist customers, process payments, and manage accounts while meeting performance goals. The position includes paid training, benefits (medical/dental/vision), paid time off, and employee

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required; BA degree preferred.
• At least 1 year of Customer Service experience required.
• Excellent communication, both written and oral.
• Call Center or Collections experience preferred.

Responsibilities

• Handle inbound calls from customers of a major telecommunications company.
• Take payments on customer wireless, wireline and connect accounts.
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended.
• Maintains good public relations.
• Adhere to Company attendance, punctuality, and meal and rest break requirements.
• Maintain concentration and focus to meet performance goals.

Skills

Customer service

Communication skills

Multitasking

Technical proficiency

Phone etiquette

Education

High School Diploma or equivalent

BA degree preferred

Job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts
• Full-time, non-seasonal Career Advancement

• Handle inbound calls from customers of a major telecommunications company
• Take payments on customer wireless, wireline and connect accounts
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
• Corrects any deficiencies or oversights as outlined by management and/or quality control
• Maintains good public relations
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Assists Managers on special projects
• Complies with all specified FDCPA, state and city laws and provisions, as outlined by management and/or quality control
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Perform additional duties as required by management

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required, BA degree preferred
• Superb attendance, so you can be there when our customers need us
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
• Call Center or Collections experience preferer
• At least 1 year of Customer Service experience required
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts

Work at home requirements:

• InteLogix will provide a computer for the duration of your employment on this program
• Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
• High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed Wi-Fi must be turned off at all times
• Private and distraction free homework space with the ability to close a door

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.