Remote Bilingual Call Center Associate - Spanish/English

Ascensus; Phoenix (AZ); On-site; USD 26,174 - 31,684; Full time

Job summary

Ascensus is seeking a Remote Call Center Representative to deliver service for account-based employee benefit plans. You will handle inquiries by phone, email, or chat, and assist with FSA, 529, and retirement accounts with accurate processing.

The role requires bilingual English/Spanish, a high school diploma or GED, and comfort with Microsoft Office and Excel. Training lasts four weeks, with late shifts in a fully remote setup.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel applications.
• Video interview assessment within 7 days of receiving the link.
• Computer proficiency required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible and self-motivated.

Responsibilities

• Examine, review, process, calculate and pay or administer payments per plan information and docs.
• Respond to account owners and participant inquiries promptly; meet SLAs.
• Process financial and non-financial transactions accurately.
• Demonstrate flexibility and team orientation.
• Maintain HIPAA compliance and protect confidential data.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Excellent listening

Verbal & written comms

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Claims processing systems

Job description

Ascensus is seeking a Remote Call Center Representative to deliver service for account-based employee benefit plans. You will handle inquiries by phone, email, or chat, and assist with FSA, 529, and retirement accounts with accurate processing.

The role requires bilingual English/Spanish, a high school diploma or GED, and comfort with Microsoft Office and Excel. Training lasts four weeks, with late shifts in a fully remote setup.