Remote Call Center Agent | Customer Support Pro

MCI; Oklahoma; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Remote work at home

Job summary

MCI is a fast-growing US-based tech-enabled services company delivering CX and BPO across industries. We’re seeking a full-time Call Center Representative to provide outstanding customer support from a remote home office.

You will answer questions, resolve concerns, document interactions, and meet productivity and quality targets while adhering to policies. Must be 18+, HS diploma or GED, fluent in English and able to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Fluent in English with strong communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving and listening abilities.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong communication

Active listening

Problem solving

multitask in fast-paced env

Education

High school diploma or GED

Job description

MCI is a fast-growing US-based tech-enabled services company delivering CX and BPO across industries. We’re seeking a full-time Call Center Representative to provide outstanding customer support from a remote home office.

You will answer questions, resolve concerns, document interactions, and meet productivity and quality targets while adhering to policies. Must be 18+, HS diploma or GED, fluent in English and able to multitask in a fast-paced environment.