Remote Call Center Agent | Customer Support

MCI

West Virginia

On-site

USD 27,000 - 36,000

Full time

14 days+

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Job summary

MCI is seeking a motivated Full-Time Call Center Representative to provide outstanding support from a remote work-at-home setup. You’ll answer questions, resolve concerns, and guide customers to the right solutions, helping create a positive experience.

Ideal candidates are dependable, customer-focused, with strong communication, problem-solving and multitasking abilities. We welcome applicants who are 18+, have a high school diploma or GED, and fluent English, joining a fast-paced, supportive

Qualifications

Must be fluent in English with strong verbal and written communication skills.
Ability to listen, understand, and resolve customer inquiries effectively.
Must be able to multitask and work in a fast-paced environment.

Responsibilities

Answer inbound and/or make outbound customer calls professionally and courteously.
Assist customers with questions, account inquiries, and general support.
Resolve customer concerns while maintaining a positive experience.
Accurately document customer interactions in company systems.
Meet productivity, quality, and attendance expectations.
Follow company policies and established call procedures.
Maintain confidentiality of customer information.
Collaborate with team members and supervisors to improve customer satisfaction.