Remote Call Center Agent – Customer Support

MCI; Mississippi; On-site; USD 30,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative for remote, work-at-home service in the United States. The role focuses on delivering outstanding customer support, resolving inquiries, and guiding customers to solutions while maintaining a positive experience.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior call center experience is a plus but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal & Written Communication

Problem Solving

Active Listening

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative for remote, work-at-home service in the United States. The role focuses on delivering outstanding customer support, resolving inquiries, and guiding customers to solutions while maintaining a positive experience.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior call center experience is a plus but not required.