Remote Customer Support Agent

MCI; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative for remote work-at-home in the United States. You will handle customer inquiries, provide knowledgeable assistance, and guide customers to solutions while ensuring a positive experience.

The role emphasizes accuracy, confidentiality, and adherence to procedures in a fast-paced environment. The ideal candidate is 18+, has a high school diploma or GED, and demonstrates excellent English communication and active listening skills.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong verbal & written

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative for remote work-at-home in the United States. You will handle customer inquiries, provide knowledgeable assistance, and guide customers to solutions while ensuring a positive experience.

The role emphasizes accuracy, confidentiality, and adherence to procedures in a fast-paced environment. The ideal candidate is 18+, has a high school diploma or GED, and demonstrates excellent English communication and active listening skills.