Remote Call Center Agent – Customer Care

MCI; Wyoming (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative for remote work-from-home in the United States. You will handle inbound/outbound calls, answer questions, resolve issues, and document interactions to ensure a positive customer experience.

Strong communication and problem-solving skills are essential for success in a fast-paced CX environment. Ideal candidates are 18+, have a HS diploma or GED, and can multitask effectively while maintaining confidentiality and high-quality service.

Qualifications

• Must be 18 years or older.
• Must have a high school diploma or GED.
• Fluent in English (spoken and written).
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Fluency in English

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative for remote work-from-home in the United States. You will handle inbound/outbound calls, answer questions, resolve issues, and document interactions to ensure a positive customer experience.

Strong communication and problem-solving skills are essential for success in a fast-paced CX environment. Ideal candidates are 18+, have a HS diploma or GED, and can multitask effectively while maintaining confidentiality and high-quality service.