Remote Call Center Specialist – Customer Care

MCI; Idaho; On-site; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative for remote work-at-home in the United States. You will handle inbound/outbound calls, assist customers, and document interactions while maintaining high standards of service.

The role emphasizes accuracy, confidentiality, and collaboration to improve customer satisfaction. The ideal candidate is 18+, with a High School diploma or GED, fluent in English, and possesses strong verbal and written communication, problem-solving, and active

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication.
• Excellent problem-solving and active listening.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound and/or outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Fast-paced

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative for remote work-at-home in the United States. You will handle inbound/outbound calls, assist customers, and document interactions while maintaining high standards of service.

The role emphasizes accuracy, confidentiality, and collaboration to improve customer satisfaction. The ideal candidate is 18+, with a High School diploma or GED, fluent in English, and possesses strong verbal and written communication, problem-solving, and active