Remote BYOD Customer Support Specialist (Inbound Calls)

Five Star Solutions; Idaho Falls (ID); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Job summary

Five Star Solutions is seeking people who enjoy helping others to handle inbound calls from customers about goods and services, delivering high-quality service with a professional attitude.

This BYOD work-at-home role covers US states, including Idaho, with shift opportunities and paid training. Candidates should have 3–6 months customer service experience, basic computer skills, and strong communication.

Qualifications

• 3–6 months of customer service or support experience preferred.
• 3–6 months of call center or office background is a plus.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Bring Your Own Device (BYOD)

Skills

Customer service experience

Verbal communication

Active listening

Independence / self-motivation

Basic computer skills

Job description

Five Star Solutions is seeking people who enjoy helping others to handle inbound calls from customers about goods and services, delivering high-quality service with a professional attitude.

This BYOD work-at-home role covers US states, including Idaho, with shift opportunities and paid training. Candidates should have 3–6 months customer service experience, basic computer skills, and strong communication.