Remote Business Intake & Data Quality Lead

Husch Blackwell LLP; St. Louis (MO); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Short-term and long-term disability

Flexible spending account

Job summary

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the firm’s client/matter intake process. You will gather information, verify accuracy, and ensure timely upload into firm systems, coordinating across conflicts, information governance, docketing, and billing.

The role emphasizes customer service, data integrity, and strong communication. A 2-year degree and 3–5 years in legal or professional services are preferred, with MS Office proficiency.

Qualifications

• High School Diploma or GED; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS).
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments.
• Knowledge of legal terminology and processes.
• Excellent written and oral communication skills.
• Excellent time management, research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Own the business intake process from attorney interview or intake form to move a matter to “Open for Time.”
• Attain defined secondary information to move a matter to “Open for Billing.”
• Evaluate data provided by other areas for accuracy before updating firm systems.
• Research and resolve any reports of inaccurate data to completion.
• Own issues and problems that may arise in downstream areas due to incorrect data; resolve to completion.
• Manage the business intake process, including tracking and following up on outstanding items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas and build relationships to strengthen intake experience.
• Other duties as assigned.

Skills

Client service

Data accuracy

Communication skills

Time management

Research

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office

Job description

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the firm’s client/matter intake process. You will gather information, verify accuracy, and ensure timely upload into firm systems, coordinating across conflicts, information governance, docketing, and billing.

The role emphasizes customer service, data integrity, and strong communication. A 2-year degree and 3–5 years in legal or professional services are preferred, with MS Office proficiency.