Remote Broker Relations Specialist - Medicare & Compliance

Integrity Marketing Group; Orange (CA); À distance; USD 25 000 - 39 000; Plein temps

Résumé du poste

Integrity Marketing Group is seeking a Broker Relations Representative I to serve as the first contact for agents, handling onboarding, certifications, and system training with a focus on timely issue resolution. This remote, hourly role emphasizes strong communication, HIPAA compliance, and collaboration with internal teams to support sales and enrollment processes.

You'll manage inquiries via phone and email, maintain accurate records, and drive efficiency across lead ordering, co-op

Qualifications

• At least one year of telephonic customer service experience.
• Experience in managed care, healthcare or Medicare preferred.
• Proficient English language skills.
• Minimal travel required.

Responsabilités

• Best-in-class customer service focused on first call resolution.
• Document requests accurately and timely.
• Meet inbound/outbound calling and ticket resolution metrics.
• Communicate with other departments and partners for timely resolutions.
• Knowledge of Medicare sales and compliance requirements.

Connaissances

Phone etiquette

MS/Google Suite

Data entry systems

Paperless environment

Problem solving

Outils

Call center software

Lead ordering systems

Description du poste

Integrity Marketing Group is seeking a Broker Relations Representative I to serve as the first contact for agents, handling onboarding, certifications, and system training with a focus on timely issue resolution. This remote, hourly role emphasizes strong communication, HIPAA compliance, and collaboration with internal teams to support sales and enrollment processes.

You'll manage inquiries via phone and email, maintain accurate records, and drive efficiency across lead ordering, co-op