Remote Broker Relations Specialist

Integrity; Orange (CA); A distancia; USD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Integrity is seeking a Broker Relations Representative I to build and maintain strong relationships with agents. The role is primarily remote with full-time hourly compensation and requires strong communication and organization skills.

You will assist with on-boarding, certifications, and training, and coordinate with internal partners to resolve issues promptly. The position emphasizes compliance with HIPAA/PHI guidelines, Medicare knowledge, and effective use of self-service tools for

Formación

• Strong telephonic and electronic communication skills and etiquette.
• Computer literate and proficient in Microsoft Suite, Google Suite and Outlook.
• Experience using data entry and workflow systems and internet-based call center apps.
• Ability to work in a paper-less, electronic document environment.

Responsabilidades

• Best-in-class customer service focused on first call resolution.
• Document requests accurately and timely.
• Meet inbound and outbound calling and ticket resolution metrics.
• Coordinate with other departments to ensure quick resolution times.
• Understand leads, co-op and marketing programs; support agent onboarding.
• Guide agents through internal systems and self-service options.

Conocimientos

Telephonic communication

Electronic communication

Customer service

Herramientas

Microsoft Suite

Google Suite

Outlook

Descripción del empleo

Integrity is seeking a Broker Relations Representative I to build and maintain strong relationships with agents. The role is primarily remote with full-time hourly compensation and requires strong communication and organization skills.

You will assist with on-boarding, certifications, and training, and coordinate with internal partners to resolve issues promptly. The position emphasizes compliance with HIPAA/PHI guidelines, Medicare knowledge, and effective use of self-service tools for