Remote Brand & Customer Experience Advocate

BRUNT Workwear; Wisconsin; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match

PTO and holidays

Résumé du poste

BRUNT Workwear is seeking a remote Customer Service Ambassador to deliver exceptional experiences and build loyal relationships. This non-exempt, hourly role centers on understanding customer needs, guiding product choices, and maintaining high CSAT and fast responses.

The role offers Monday–Friday onboarding hours, then regular remote shifts with holiday coverage, requiring professionalism and BRUNT product knowledge.

Qualifications

• Proven ability to drive amazing customer experiences with timely responses and positive feedback.
• Experience navigating and resolving customer issues with composure and professionalism.
• Technical proficiency managing multiple platforms while assisting customers.

Responsabilités

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response time expectations, and efficiency standards.
• Develop expert knowledge of BRUNT’s product portfolio to guide customers to best-fit products.
• Analyze customer feedback trends and provide insights to reduce effort and improve team effectiveness.
• Understand company policies and workflows to make customer-focused decisions aligned with BRUNT’s values.

Connaissances

Customer service

Multichannel support

CSAT goals

Product knowledge

Policy adherence

Technical proficiency

Outils

CRM systems

Description du poste

BRUNT Workwear is seeking a remote Customer Service Ambassador to deliver exceptional experiences and build loyal relationships. This non-exempt, hourly role centers on understanding customer needs, guiding product choices, and maintaining high CSAT and fast responses.

The role offers Monday–Friday onboarding hours, then regular remote shifts with holiday coverage, requiring professionalism and BRUNT product knowledge.