Remote Brand Ambassador & CX Advocate

BRUNT Workwear; Florida; Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

PTO and holidays

Bonus eligibility and equity

Job summary

BRUNT Workwear is seeking a remote Customer Service Representative to deliver exceptional experiences and build loyal customer relationships. You will engage customers across channels, resolve issues with professionalism, and help guide them to BRUNT products that fit their needs.

Initial schedule includes training and then regular weekday hours with some holiday coverage. Applicants should be comfortable working remotely from the United States and dedicated to BRUNT values and excellent service.

Qualifications

• Proven ability to drive amazing customer experiences and meet department SLAs.
• Experience navigating and resolving customer issues with composure and professionalism.
• Technical proficiency managing multiple platforms while assisting customers.

Responsibilities

• Engage with customers across all channels while consistently managing a designated ticket volume, which may fluctuate based on business demand.
• Consistently meet or exceed departmental performance metrics, including Customer Satisfaction (CSAT) goals, response time expectations, and efficiency standards.
• Develop and maintain expert-level knowledge of BRUNT’s product portfolio, leveraging that expertise to confidently guide customers toward the products that best fit their needs.
• Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team to reduce customer effort and enhance team effectiveness.
• Build a strong understanding of company policies, procedures, and workflows while remaining adaptable and empowered to make customer-focused decisions that align with BRUNT’s values.

Skills

Customer empathy

SLA adherence

Multi-channel support

Job description

BRUNT Workwear is seeking a remote Customer Service Representative to deliver exceptional experiences and build loyal customer relationships. You will engage customers across channels, resolve issues with professionalism, and help guide them to BRUNT products that fit their needs.

Initial schedule includes training and then regular weekday hours with some holiday coverage. Applicants should be comfortable working remotely from the United States and dedicated to BRUNT values and excellent service.