Remote Branch Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Hutto (TX); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid holidays

Paid vacation

Paid sick time

401K with employer match

Career growth

Work-life balance

Community service

Supportive teammates

Rewarding environment

Résumé du poste

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines.

The role provides direct leadership for Account Management staff, oversees day-to-day operations, ensures policy administration, placement, billing, claims support, and accuracy, and drives service excellence across the book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/marketing/relationship management, active licensing, and strong analytical and customer-service

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsabilités

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Connaissances

Industry experience

Sales/Marketing/Relationship mgmt

Active licensing

Professional designations

Analytical

Customer service

Communication

Multitasking

Organizational skills

Formation

High School Diploma

Outils

MS Office

Description du poste

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines.

The role provides direct leadership for Account Management staff, oversees day-to-day operations, ensures policy administration, placement, billing, claims support, and accuracy, and drives service excellence across the book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/marketing/relationship management, active licensing, and strong analytical and customer-service