Remote Branch Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Riverview (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Career progression opportunities

Work-life balance

Community service commitment

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines. The role leads Account Management staff, ensures service standards, and supports staff development within a branch framework.

This position blends remote work for Florida residents with occasional on-site needs in Longwood, FL. You will manage an assigned book of business, oversee policy administration, and support renewals while driving operational efficiency and client satisfaction in a collaborative

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management

Responsibilities

• Lead and oversee Account Management staff daily.
• Ensure compliance with HR policies and processes.
• Develop staff and promote engagement.
• Manage an assigned book of business and client relationships.
• Support renewals and new business processes.
• Monitor performance data and drive improvements.
• Coordinate recruitment, onboarding and team development.
• Maintain data integrity across agency and carrier systems.

Skills

Active licensing

Analytical skills

Customer service

MS Office

Communication

Problem solving

Organizational skills

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines. The role leads Account Management staff, ensures service standards, and supports staff development within a branch framework.

This position blends remote work for Florida residents with occasional on-site needs in Longwood, FL. You will manage an assigned book of business, oversee policy administration, and support renewals while driving operational efficiency and client satisfaction in a collaborative