Remote Branch Operations Leader - Commercial Lines

Insurance Office Of America, Inc.; Mobile (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Bonus potential

Paid holidays

401K with employer match

Career progression

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and optimize book of business. The role combines remote work with periodic on-site requirements for Florida residents or those with Florida experience.

Responsibilities include coaching staff, ensuring HR compliance, and driving operational efficiency while supporting renewals and new business processes. A strong licensing background is essential.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Active licensing

Analytical skills

Customer service

Communication

MS Office

Problem solving

Organizational skills

Education

Active insurance license

High School Diploma

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and optimize book of business. The role combines remote work with periodic on-site requirements for Florida residents or those with Florida experience.

Responsibilities include coaching staff, ensuring HR compliance, and driving operational efficiency while supporting renewals and new business processes. A strong licensing background is essential.