Remote Branch Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Port Saint Lucie (FL); À distance; USD 105 000 - 125 000; Plein temps

Avantages offerts par ce poste

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career prog.

Résumé du poste

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-friendly role based in Florida.

The role requires strong leadership, process discipline, and experience managing a book of business, with on-site support at times in Longwood, FL. You will coach staff, ensure service excellence, oversee policy administration, renewals, and client relationships, and drive data-driven performance improvements across the

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsabilités

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Manage an assigned book of business.
• Oversee policy administration, placement, billing, and claims support.

Connaissances

Analytical thinking

Communication

Customer service

Multitasking

Organizational skills

Problem-solving

Decision-making

Formation

Active insurance license

High School Diploma

Outils

MS Office (Outlook, Word, Excel)

Description du poste

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-friendly role based in Florida.

The role requires strong leadership, process discipline, and experience managing a book of business, with on-site support at times in Longwood, FL. You will coach staff, ensure service excellence, oversee policy administration, renewals, and client relationships, and drive data-driven performance improvements across the