Remote Branch Leader: Drive Team Growth & Impact

Connexus Credit Union; Town of Wausau (WI); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

25 days PTO

10 paid holidays

Volunteer Time Off

401K with employer match

Health, Dental, Vision insurance

Health Savings Account with employer +

Employer paid life insurance

Short-Term & Long-Term Disability

Tuition Reimbursement

Professional development stipend

Job summary

Connexus Credit Union in Wisconsin is seeking a Branch Manager to lead and grow a team of Senior Member Services Representatives and Branch Supervisors. You will collaborate with the Director of Branch Operations to coach, develop talent, and deliver exceptional service across all channels.

You will drive sales and service, manage staffing, and implement strategic plans to meet branch goals while ensuring compliance and a superior member experience in a remote-first, community-focused

Qualifications

• Bachelor’s Degree or commensurate experience is Required.
• 5+ years financial organization member/customer facing position demonstrating successful sales and service experience is Required.
• 3+ years of management or supervisory experience is Required.
• In a leadership capacity, explains or instructs with clear and concise communication with direct reports, team members, and people-leaders.
• Demonstrates and leads with behaviors that support our values and culture, fostering a cohesive team environment encouraging collaboration.
• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Responsibilities

• Provides leadership, direction, and support to their team members, ensuring tasks are completed effectively and efficiently.
• Communicates goals, monitors performance, provides feedback, and executes strategies to support productivity and organizational goals.
• Possesses strong rapport building capabilities and relationship management skills, with the ability to teach others.
• Provides input to department leadership regarding team's performance.
• Collaborates with department manager to create performance objectives with the ability to execute independently.
• Interviewing, hiring, and onboarding new employees.
• Assesses and maintains appropriate staffing levels based on business needs.
• Cross-train personnel and ensure that the staff is well informed about and able to confidently promote all products and services, promotions, and other organizational initiatives.
• Leads team in developing relationship building skills, adding value to each interaction and making informed product/service recommendations.
• Ensures personnel are well trained in all phases of their respective jobs and up to date on department and organizational procedures and policies.
• Ensures profitability, sustainability, compliance and audit readiness of the branch.
• Hold self and team accountable to achieve and exceed production goals.
• Develop and implement ongoing action plan or roadmap.
• Provides departmental and organizational project support.
• Awareness and adherence to department budget; reviews monthly to analyze variances and ensure expenditures remain within limits.
• Monitors industry trends in deposit operations to propose new processes, best practices, development activities.
• Promotes an omni-channel member experience to best serve all of our members’ financial needs.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree or commensurate experience

Job description

Connexus Credit Union in Wisconsin is seeking a Branch Manager to lead and grow a team of Senior Member Services Representatives and Branch Supervisors. You will collaborate with the Director of Branch Operations to coach, develop talent, and deliver exceptional service across all channels.

You will drive sales and service, manage staffing, and implement strategic plans to meet branch goals while ensuring compliance and a superior member experience in a remote-first, community-focused