Branch Manager

Connexus Credit Union; Town of Wausau (WI); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

25 days PTO

10 paid holidays

Volunteer Time Off

401K with employer match

Health, Dental, Vision insurance

Health Savings Account with employer +

Employer paid life insurance

Short-Term & Long-Term Disability

Tuition Reimbursement

Professional development stipend

Job summary

Connexus Credit Union in Wisconsin is seeking a Branch Manager to lead and grow a team of Senior Member Services Representatives and Branch Supervisors. You will collaborate with the Director of Branch Operations to coach, develop talent, and deliver exceptional service across all channels.

You will drive sales and service, manage staffing, and implement strategic plans to meet branch goals while ensuring compliance and a superior member experience in a remote-first, community-focused

Qualifications

• Bachelor’s Degree or commensurate experience is Required.
• 5+ years financial organization member/customer facing position demonstrating successful sales and service experience is Required.
• 3+ years of management or supervisory experience is Required.
• In a leadership capacity, explains or instructs with clear and concise communication with direct reports, team members, and people-leaders.
• Demonstrates and leads with behaviors that support our values and culture, fostering a cohesive team environment encouraging collaboration.
• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Responsibilities

• Provides leadership, direction, and support to their team members, ensuring tasks are completed effectively and efficiently.
• Communicates goals, monitors performance, provides feedback, and executes strategies to support productivity and organizational goals.
• Possesses strong rapport building capabilities and relationship management skills, with the ability to teach others.
• Provides input to department leadership regarding team's performance.
• Collaborates with department manager to create performance objectives with the ability to execute independently.
• Interviewing, hiring, and onboarding new employees.
• Assesses and maintains appropriate staffing levels based on business needs.
• Cross-train personnel and ensure that the staff is well informed about and able to confidently promote all products and services, promotions, and other organizational initiatives.
• Leads team in developing relationship building skills, adding value to each interaction and making informed product/service recommendations.
• Ensures personnel are well trained in all phases of their respective jobs and up to date on department and organizational procedures and policies.
• Ensures profitability, sustainability, compliance and audit readiness of the branch.
• Hold self and team accountable to achieve and exceed production goals.
• Develop and implement ongoing action plan or roadmap.
• Provides departmental and organizational project support.
• Awareness and adherence to department budget; reviews monthly to analyze variances and ensure expenditures remain within limits.
• Monitors industry trends in deposit operations to propose new processes, best practices, development activities.
• Promotes an omni-channel member experience to best serve all of our members’ financial needs.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree or commensurate experience

Job description

Connexus Credit Union - Who We Are

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Benefits

• 25 days of paid time off and 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance, including multiple plan options
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program that includes an annual professional development stipend

About the Role

At Connexus, our Branch Managers are responsible for the support, growth, and development of our Senior Member Services Representatives and Branch Supervisors while collaborating with the Director of Branch Operations on how to be an exceptional leader. It’s an opportunity to have the best of both worlds in leading and coaching direct reports while developing synergy with all branch employees. If you have a passion to lead by example and a commitment to continuous improvement with your team, join us for bankers' hours with fellow employees who want you to be your personal and professional best.

Responsibilities

• Provides leadership, direction, and support to their team members, ensuring tasks are completed effectively and efficiently.
• Communicates goals, monitors performance, provides feedback, and executes strategies to support productivity and organizational goals.
• Possesses strong rapport building capabilities and relationship management skills, with the ability to teach others.
• Provides input to department leadership regarding team's performance.
• Collaborates with department manager to create performance objectives with the ability to execute independently.
• Interviewing, hiring, and onboarding new employees.
• Assesses and maintains appropriate staffing levels based on business needs.
• Cross-train personnel and ensure that the staff is well informed about and able to confidently promote all products and services, promotions, and other organizational initiatives.
• Leads team in developing relationship building skills, adding value to each interaction and making informed product/service recommendations.
• Ensures personnel are well trained in all phases of their respective jobs and up to date on department and organizational procedures and policies.
• Ensures profitability, sustainability, compliance and audit readiness of the branch.
• Hold self and team accountable to achieve and exceed production goals.
• Develop and implement ongoing action plan or roadmap.
• Provides departmental and organizational project support.
• Awareness and adherence to department budget; reviews monthly to analyze variances and ensure expenditures remain within limits.
• Monitors industry trends in deposit operations to propose new processes, best practices, development activities.
• Promotes an omni-channel member experience to best serve all of our members’ financial needs.

Position Requirements

• Bachelor’s Degree or commensurate experience is Required.
• 5+ years financial organization member/customer facing position demonstrating successful sales and service experience is Required.
• 3+ years of management or supervisory experience is Required.
• In a leadership capacity, explains or instructs with clear and concise communication with direct reports, team members, and people-leaders.
• Demonstrates and leads with behaviors that support our values and culture, fostering a cohesive team environment encouraging collaboration.
• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.
• Ability to travel to other branches within the area as necessary.

Employer Recognitions

2026 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35

Equal Opportunity

Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35

Other Information

Let’s face it – everything has changed: where we do our work, how we communicate and collaborate, what we expect of our employer. Connexus Credit Union embraces that change and is continually designing new ways to put our people first. We invite you to be part of a fast-growing, dynamic work environment built for balance, growth, and job satisfaction. A career with Connexus Credit Union means access to exceptional benefits. Check out our Candidate Information Guide to see the ways we support you. Candidate Information Guide Connexus requires that remote employees must reside in one of the following states to be considered for any of our remote positions: FL, IL, IN, IA, MI, MN, MO, OH, TX, WI.