Remote Booking & Reservations Specialist

Duquesa Travel Group; Dover (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Onboarding

Training program

Professional development

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservations, and service requests in a fully remote role.

You will communicate with clients, research solutions, and ensure accurate information while maintaining high service standards; prior reservations or admin experience is helpful but not required. The position includes onboarding, ongoing training, and opportunities for professional development.

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Verbal communication

Written communication

Organization

Attention to detail

Email proficiency

Problem solving

Multi-tasking

Customer service experience

Tools

CRM software

Online booking systems

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservations, and service requests in a fully remote role.

You will communicate with clients, research solutions, and ensure accurate information while maintaining high service standards; prior reservations or admin experience is helpful but not required. The position includes onboarding, ongoing training, and opportunities for professional development.