Remote Booking Services Specialist

Duquesa Travel Group; Fort Myers (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools

Supportive team environment

Job summary

Duquesa Travel Group seeks a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests. This remote role is ideal for someone who enjoys communicating with customers and researching solutions while maintaining a high standard of service.

The position offers comprehensive onboarding, training, and ongoing professional development within a supportive team, with access to online tools and resources to help you excel

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Experience in customer service or reservations is helpful but not required

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Strong verbal and writtencommunication

Customer-focused and professionalappro

Excellent organization and time-manage

High attention to detail

Comfortable using email and onlinepl

Strong research and problem-solving

Ability to manage multiple requests

Experience in customer service/reserva

Job description

Duquesa Travel Group seeks a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details, and ongoing service requests. This remote role is ideal for someone who enjoys communicating with customers and researching solutions while maintaining a high standard of service.

The position offers comprehensive onboarding, training, and ongoing professional development within a supportive team, with access to online tools and resources to help you excel