Remote Booking Specialist

Duquesa Travel Group; Huntington (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Training & education

Professional development

Team support

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role suits someone who enjoys clear communication, research, and delivering accurate information while upholding high service standards.

Focus areas include responding to questions, gathering needs, researching options, coordinating bookings, and maintaining documentation.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused and professional approach.
• Strong organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Communication skills

Customer focus

Organization

Attention to detail

Email proficiency

Research & problem solving

Multitasking

Customer service exp

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details. This remote role suits someone who enjoys clear communication, research, and delivering accurate information while upholding high service standards.

Focus areas include responding to questions, gathering needs, researching options, coordinating bookings, and maintaining documentation.