Remote Booking & Client Services Specialist

Duquesa Travel Group; Erie (Erie County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Onboarding

Training and development

Online tools access

Supportive team

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative for a remote role. You will assist clients with booking inquiries, available options, reservation details, and ongoing service requests.

The position emphasizes clear communication, thorough information gathering, and maintaining high levels of service. Ideal candidates are comfortable using email and online platforms, with strong problem-solving skills and the ability to handle multiple requests.

Qualifications

• Excellent verbal and written communication skills across email and chat platforms.
• Customer-focused with a professional approach and empathy.
• Strong organizational and time-management abilities; must manage multiple requests.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Communication

Customer-focused

Organization

Attention to detail

Email & online tools

Research & problem solving

Multi-tasking

Reservations/booking experience

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative for a remote role. You will assist clients with booking inquiries, available options, reservation details, and ongoing service requests.

The position emphasizes clear communication, thorough information gathering, and maintaining high levels of service. Ideal candidates are comfortable using email and online platforms, with strong problem-solving skills and the ability to handle multiple requests.