Remote Booking Specialist for Client Experience

Duquesa Travel Group; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with inquiries, available options, reservations, and ongoing service requests in a fully remote role. You will respond to questions, gather client needs, research options, coordinate bookings and confirmations, and review details for accuracy while maintaining a high level of customer service.

Ideal candidates are customer-focused, organized, detail-oriented, and comfortable using email and online platforms;

Qualifications

• Customer-focused with strong verbal and written communication.
• Organized and detail-oriented with good time management.
• Comfortable using email and online platforms; able to research options.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on individual needs and preferences.
• Research available services and reservation options.
• Coordinate bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with changes and special requests as needed.
• Maintain accurate client and booking documentation.
• Follow up on pending requests and liaise with service providers.

Skills

Verbal communication

Written communication

Customer focus

Organization

Time management

Attention to detail

Research skills

Problem solving

Multitasking

Email/online platforms usage

Tools

Email platforms

Online booking systems

Job description

Duquesa Travel Group is seeking a Booking Services Representative to assist clients with inquiries, available options, reservations, and ongoing service requests in a fully remote role. You will respond to questions, gather client needs, research options, coordinate bookings and confirmations, and review details for accuracy while maintaining a high level of customer service.

Ideal candidates are customer-focused, organized, detail-oriented, and comfortable using email and online platforms;