Remote Billing Support Specialist (Work-From-Home CSR)

Stride 2 Hire Staffing Agency; Little Rock (AR); Remote; USD 17,000 - 22,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a Little Rock-based Customer Service Representative working from home. You will provide billing support to customers from a home office, leveraging your established customer service skills within a flexible, remote setup.

Ideal candidates have telemarketing or direct customer contact experience and can handle inquiries, upsell services, process transactions, and ensure high levels of customer satisfaction while meeting client call flow expectations.

Qualifications

• No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own
• Telemarketing experience preferred for customer service role

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Telemarketing Experience Preferred

Education

No degrees necessary

Job description

Stride 2 Hire Staffing Agency is seeking a Little Rock-based Customer Service Representative working from home. You will provide billing support to customers from a home office, leveraging your established customer service skills within a flexible, remote setup.

Ideal candidates have telemarketing or direct customer contact experience and can handle inquiries, upsell services, process transactions, and ensure high levels of customer satisfaction while meeting client call flow expectations.