Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Charlotte (NC); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency is recruiting for a Charlotte, NC-based remote Customer Service Representative. This is a work-from-home role, offering flexibility while supporting clients across industries.

You’ll leverage your customer service expertise to handle billing questions and service inquiries from home. The ideal candidate has telemarketing or customer service experience and can communicate clearly, manage client needs, and promote add-on services.

Qualifications

• Experience in telemarketing or customer service is preferred.
• Strong communication and problem-solving skills.
• Ability to work independently in a home-based setup.

Responsibilities

• Assist callers with billing inquiries.
• Determine offerings customers are missing.
• Make upgrade and add-on service recommendations.
• Ensure First Call Resolution (FCR) and high customer satisfaction (VOC).
• Code sales accurately and completely.

Skills

Telemarketing Experience

Education

No degrees required

Job description

Stride 2 Hire Staffing Agency is recruiting for a Charlotte, NC-based remote Customer Service Representative. This is a work-from-home role, offering flexibility while supporting clients across industries.

You’ll leverage your customer service expertise to handle billing questions and service inquiries from home. The ideal candidate has telemarketing or customer service experience and can communicate clearly, manage client needs, and promote add-on services.