Remote Billing Support Specialist

Stride 2 Hire Staffing Agency; Tallahassee (FL); Remote; USD 32,000 - 46,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a Talented Remote Customer Service Representative in Tallahassee, FL. This work-from-home role focuses on billing support and customer service with an emphasis on telemarketing experience.

You will provide high-quality customer interactions, determine customer needs, and guide clients through available offerings while ensuring accuracy and satisfaction. This position is remote and offers flexible scheduling for a home-based setup.

Qualifications

• Familiarity with company processes and policies.
• Clear, confident and professional communication to build trust.
• Understanding of “client call flow” and how to handle inquiries.
• Tenacity to understand and deliver on customers’ needs.

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Telemarketing Experience

Customer service

Job description

Stride 2 Hire Staffing Agency is seeking a Talented Remote Customer Service Representative in Tallahassee, FL. This work-from-home role focuses on billing support and customer service with an emphasis on telemarketing experience.

You will provide high-quality customer interactions, determine customer needs, and guide clients through available offerings while ensuring accuracy and satisfaction. This position is remote and offers flexible scheduling for a home-based setup.