Remote Billing & Customer Care Specialist

Stride 2 Hire Staffing Agency; Fort Lauderdale (FL); Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency in Fort Lauderdale, FL is seeking a Work-From-Home Virtual Customer Service Representative. You will handle billing-related inquiries and customer support from your home office, connecting with clients through a virtual platform.

The role emphasizes clear communication, understanding customer needs, and delivering first-call resolution while maintaining a professional, customer-centric approach.

Qualifications

• No degrees required - great work from home opportunity for anyone who is ready to start a business and be their own
• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of "client call flow"
• Quick-thinking management of client needs
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs

Responsibilities

• Assisting callers with billing inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

Skills

Telemarketing Experience

Customer service

Communication skills

Empathy

Education

No degrees required

Tools

Phone with headset

Windows PC

Job description

Stride 2 Hire Staffing Agency in Fort Lauderdale, FL is seeking a Work-From-Home Virtual Customer Service Representative. You will handle billing-related inquiries and customer support from your home office, connecting with clients through a virtual platform.

The role emphasizes clear communication, understanding customer needs, and delivering first-call resolution while maintaining a professional, customer-centric approach.