Remote Billing Specialist I: Invoicing, Research & Support

Cox Enterprises; Virginia Beach (VA); Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I in the United States. This is a customer-facing role handling inbound inquiries via phone and email, serving as the first contact for customers in billing.

You will process invoices, set up accounts, audit billing data, resolve discrepancies, post payments, and support collections while coordinating with internal teams. The role supports remote work within the United States.

Qualifications

• High school diploma/GED with 2+ years of billing experience.
• Ability to articulate issues and document resolutions.
• Strong written and verbal communication.
• Proficient in accounting, organization, attention to detail, and time management.
• Experience with Excel, Word, PowerPoint, Outlook, and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Articulate issues

Written communication

Verbal communication

Attention to detail

Time management

Customer service experience

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I in the United States. This is a customer-facing role handling inbound inquiries via phone and email, serving as the first contact for customers in billing.

You will process invoices, set up accounts, audit billing data, resolve discrepancies, post payments, and support collections while coordinating with internal teams. The role supports remote work within the United States.