Remote Billing Specialist I: Invoices & Support

Cox Enterprises; Idaho Falls (ID); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Remote work option

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first point of contact for customers. The role emphasizes accurate processing of invoices, account maintenance, and collaboration with internal teams to resolve billing questions.

The position offers remote work within the United States and a base hourly pay range. Candidates should have strong communication skills and prior billing experience.

Qualifications

• High school diploma or GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, and recognize when to elevate.
• Strong written and verbal communication skills required.
• Effective accounting, organizational, attention to detail, and time management skills required.
• Excellent computer and software knowledge including Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with an excellent customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency.

Skills

Communication

Customer service

Problem resolution

Attention to detail

Time management

Education

High school diploma/GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first point of contact for customers. The role emphasizes accurate processing of invoices, account maintenance, and collaboration with internal teams to resolve billing questions.

The position offers remote work within the United States and a base hourly pay range. Candidates should have strong communication skills and prior billing experience.