Remote Billing Specialist I — Invoices & Customer Support

Cox Enterprises; Sioux Center (IA); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

Job summary

Cox Automotive is hiring a Billing Specialist I to handle inbound customer inquiries via phone and email. This role is the first line of contact for customers and collaborates with various departments to support billing-related requests and processes.

The position involves auditing invoices, setting up accounts, processing payments, and ensuring compliance with billing policies. Remote work is possible within the United States.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, and time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Communication

Accounting

Attention to detail

Time management

Education

High school diploma/GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I to handle inbound customer inquiries via phone and email. This role is the first line of contact for customers and collaborates with various departments to support billing-related requests and processes.

The position involves auditing invoices, setting up accounts, processing payments, and ensuring compliance with billing policies. Remote work is possible within the United States.