Remote Billing Specialist I - Invoices & Customer Support

Cox Enterprises; Charleston (WV); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays

Bereavement leave

Voting leave

Jury duty leave

Parental leave

Health insurance

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as the first point of contact for customers via phone and email. You will research, process, and audit invoices, handle account setup, and support billing-related workflows in a fast-paced environment.

The role emphasizes accuracy, strong communication, and collaboration with internal teams to resolve issues and ensure timely payments, with a flexible remote option within the United States.

Qualifications

• High school diploma or GED; 2+ years in billing or customer-facing role.
• Clear written and verbal communication; ability to document resolution and escalate when needed.
• Strong accounting basics, organization, attention to detail, and time management.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review and audit billing information for accuracy and completeness.
• Resolve billing discrepancies and customer inquiries; post payments and adjustments.
• Monitor billing reports and identify exceptions or issues; assist with collections as needed.
• Collaborate with internal departments to resolve billing concerns and maintain records.

Skills

Billing knowledge

Customer service

Communication skills

Analytical abilities

Microsoft Office (Excel/Word/Power)**

Oracle familiarity

Research and issue resolution

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as the first point of contact for customers via phone and email. You will research, process, and audit invoices, handle account setup, and support billing-related workflows in a fast-paced environment.

The role emphasizes accuracy, strong communication, and collaboration with internal teams to resolve issues and ensure timely payments, with a flexible remote option within the United States.