Remote Billing Specialist I - Invoicing & Support

Cox Enterprises; Atlanta (GA); Remote; USD 47,482,000 - 71,334,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email, serve as the first contact for customers, and support billing-related requests. This role involves researching, auditing invoices, and ensuring accuracy across billing systems.

The position emphasizes strong communication, attention to detail, and collaboration with internal teams to resolve issues and maintain proper documentation. Remote work is available within the country.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, and time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email, serve as the first contact for customers, and support billing-related requests. This role involves researching, auditing invoices, and ensuring accuracy across billing systems.

The position emphasizes strong communication, attention to detail, and collaboration with internal teams to resolve issues and maintain proper documentation. Remote work is available within the country.