Remote Billing Specialist I — Invoicing & Customer Support

Cox Enterprises; Manchester (NH); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I in the United States to handle inbound customer inquiries by phone and email, acting as the first line of contact for billing questions. You will collaborate with internal teams to resolve issues and support billing accuracy throughout the workflow.

This role emphasizes processing invoices, auditing billing data, and maintaining customer accounts, with opportunities to assist collections and contribute to process improvements.

Qualifications

• High school diploma or GED required; 2+ years billing experience preferred.
• Ability to articulate issues, document resolution, and know when to elevate.
• Strong written and verbal communication skills required.
• Effective accounting, organizational, attention to detail, and time management skills.
• Proficient with Excel, Word, PowerPoint, Outlook, and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Microsoft Office familiarity

Verbal communication

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I in the United States to handle inbound customer inquiries by phone and email, acting as the first line of contact for billing questions. You will collaborate with internal teams to resolve issues and support billing accuracy throughout the workflow.

This role emphasizes processing invoices, auditing billing data, and maintaining customer accounts, with opportunities to assist collections and contribute to process improvements.