Remote Billing Specialist I Invoices & Customer Support

Cox Enterprises; Baton Rouge (LA); Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email. This role is a first line of contact for customers and involves researching, processing, and auditing invoices, plus assisting with various billing-related requests.

Responsibilities include setting up accounts, verifying billing data, and ensuring compliance with policies. The position offers remote work options within the United States.

Qualifications

• High school diploma/GED with 2+ years of billing experience.
• Ability to articulate issues, document resolution, and elevate when needed.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Experience with Excel, Word, PowerPoint, Outlook, with Oracle.
• Experience working with customers/vendors to resolve issues with an excellent customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Partner with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Communication skills

Billing experience

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email. This role is a first line of contact for customers and involves researching, processing, and auditing invoices, plus assisting with various billing-related requests.

Responsibilities include setting up accounts, verifying billing data, and ensuring compliance with policies. The position offers remote work options within the United States.