Remote Billing & Inquiries Specialist | 2nd Shift

Wheels; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Wheels is seeking a Customer Service Representative to handle inbound inquiries from clients and vendors with accuracy and professionalism. You will support management in streamlining workflows while using data to prioritize tasks in a fast-paced environment.

This second-shift, fully remote role requires English and Spanish fluency, strong Excel capabilities, and experience with billing and accounts payable processes. EST hours from 10:30 a.m. to 7:00 p.m. ensure coverage for US operations.

Qualifications

• High school diploma required
• Minimum of 3 years billing and/or customer service experience required
• Intermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)
• AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required
• Bilingual - English and Spanish speaking required

Responsibilities

• Review, analyze, and complete vendor and client inquiries in a timely manner
• Identify the root cause of vendor and client inquiries
• Assist management with streamlining workflow process
• Review, analyze, and process billing and payment of vendor invoices
• Manage 3rd Party Payment Services as requested
• Collaborate and communicate effectively across departments

Skills

Bilingual English/Spanish

Strong communication

Time management

Education

High school diploma

Tools

AS400 ISeries

JD Edwards

Salesforce

Excel

Word

Job description

Wheels is seeking a Customer Service Representative to handle inbound inquiries from clients and vendors with accuracy and professionalism. You will support management in streamlining workflows while using data to prioritize tasks in a fast-paced environment.

This second-shift, fully remote role requires English and Spanish fluency, strong Excel capabilities, and experience with billing and accounts payable processes. EST hours from 10:30 a.m. to 7:00 p.m. ensure coverage for US operations.