Mobility Customer Support Specialist

Wheels, Inc; Alpharetta (GA); Hybrid; USD 38,000 - 53,000; Full time

Job summary

Wheels, Inc. is seeking a Customer Support Specialist to empower client and driver success. You will handle multi-channel inquiries, manage tasks in CRM, and support license, title, and vehicle movements with accuracy and urgency.

In a fast-paced environment, you will prioritize requests, coordinate with Account Managers and operations, and maintain data integrity while upholding Wheels' service standards.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Salesforce experience preferred; familiarity with CRM tools is advantage.
• 1 year of customer service in a high-volume setting is desirable.

Responsibilities

• Communicate with clients and drivers; respond to inquiries across channels.
• Enter and manage customer requests in CRM and internal systems.
• Process license/title requests and vehicle-related tasks; coordinate with internal teams.
• Follow up on requests; make keep/sell vehicle decisions and driver placements when appropriate.
• Escalate issues to supervisor; maintain client profiles and SOPs.
• Run reports and analyze data; maintain data confidentiality per policy.

Skills

Communication

Microsoft Office

Time management

Problem solving

Prioritization

Independent work

Teamwork

Analytical thinking

Diplomacy

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Fleetview

VIM application

Job description

Wheels, Inc. is seeking a Customer Support Specialist to empower client and driver success. You will handle multi-channel inquiries, manage tasks in CRM, and support license, title, and vehicle movements with accuracy and urgency.

In a fast-paced environment, you will prioritize requests, coordinate with Account Managers and operations, and maintain data integrity while upholding Wheels' service standards.