Remote Billing Specialist — Subscriptions & Support

United States Digital Space LLC; United States; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Remote First

PTO per local law

Monthly Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Professional development courses

Job summary

United States Digital Space LLC is seeking an Associate Billing Specialist to support billing and subscription inquiries, manage tickets, and collaborate across departments to resolve issues. The role emphasizes accuracy, proactive problem-solving, and customer-focused service in a fully remote environment.

The ideal candidate brings billing experience, strong communication skills in English and Spanish, and proficiency with Excel/Google Sheets.

Qualifications

• Experience in billing support, subscription management, or customer service.
• Strong attention to detail and ability to make high-stakes decisions.
• Excellent written, verbal, and analytical skills with strong problem solving abilities.
• Ability to decline requests with accountability for decisions.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills.
• Strong time management and organizational skills.
• Proficiency in Excel/Google Sheets.
• Fluent in English and Spanish.

Responsibilities

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand internal and external knowledge base.
• Participate in task-force projects and assist with end-of-month processes as needed.

Skills

Billing support

Subscription management

Customer service

Attention to detail

Decision making

Written communication

Verbal communication

Analytical skills

Problem solving

Accountability

Billing procedures

Time management

Organizational skills

Excel/Google Sheets

English

Spanish

Google Data Studio

Tools

Google Data Studio

Job description

United States Digital Space LLC is seeking an Associate Billing Specialist to support billing and subscription inquiries, manage tickets, and collaborate across departments to resolve issues. The role emphasizes accuracy, proactive problem-solving, and customer-focused service in a fully remote environment.

The ideal candidate brings billing experience, strong communication skills in English and Spanish, and proficiency with Excel/Google Sheets.