Remote Billing & Customer Support Specialist (2nd Shift)

Wheels, Inc; United States; Remote; USD 33,000 - 46,000; Full time

Benefits offered by this job

Remote work

Benefits package

Competitive salary

Job summary

Wheels, Inc. is seeking a Customer Service Representative to manage incoming client and vendor inquiries and streamline workflow processes. This second-shift role (10:30 a.m.–7:00 p.m.

EST) is fully remote and located in the United States, with a focus on billing support, vendor relations, and data-driven problem solving. You will work across departments to analyze invoices, reconcile accounts, and ensure timely responses.

Qualifications

• High school diploma required.
• Minimum of 3 years billing and/or customer service experience.
• Proficient with Microsoft Word and Excel (Lookups, Pivot tables, Formulas).
• AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required.
• Bilingual - English and Spanish speaking required.

Responsibilities

• Review, analyze, and complete vendor/client inquiries in a timely manner.
• Identify root causes of inquiries and streamline workflow processes.
• Process billing and payment of vendor invoices.
• Manage 3rd Party Payment Services as requested.
• Reconcile vendor statements and analyze client invoicing reports for credits/rebills.
• Onboard and update vendor information within systems.
• Collaborate across departments and communicate effectively.

Skills

Customer service

Billing

Microsoft Word

Microsoft Excel

Lookups

Pivot tables

Formulas

Bilingual English/Spanish

Education

High school diploma

Tools

AS400 ISeries

JD Edwards

Salesforce

Job description

Wheels, Inc. is seeking a Customer Service Representative to manage incoming client and vendor inquiries and streamline workflow processes. This second-shift role (10:30 a.m.–7:00 p.m.

EST) is fully remote and located in the United States, with a focus on billing support, vendor relations, and data-driven problem solving. You will work across departments to analyze invoices, reconcile accounts, and ensure timely responses.