FM Billing Customer Service Representative - Bilingual (English and Spanish)

Wheels; United States; Remote; USD 33,000 - 46,000; Full time

Benefits offered by this job

Remote work

Benefits package

Competitive salary

Job summary

Wheels, Inc. is seeking a Customer Service Representative to manage incoming client and vendor inquiries and streamline workflow processes. This second-shift role (10:30 a.m.–7:00 p.m.

EST) is fully remote and located in the United States, with a focus on billing support, vendor relations, and data-driven problem solving. You will work across departments to analyze invoices, reconcile accounts, and ensure timely responses.

Qualifications

• High school diploma required.
• Minimum of 3 years billing and/or customer service experience.
• Proficient with Microsoft Word and Excel (Lookups, Pivot tables, Formulas).
• AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required.
• Bilingual - English and Spanish speaking required.

Responsibilities

• Review, analyze, and complete vendor/client inquiries in a timely manner.
• Identify root causes of inquiries and streamline workflow processes.
• Process billing and payment of vendor invoices.
• Manage 3rd Party Payment Services as requested.
• Reconcile vendor statements and analyze client invoicing reports for credits/rebills.
• Onboard and update vendor information within systems.
• Collaborate across departments and communicate effectively.

Skills

Customer service

Billing

Microsoft Word

Microsoft Excel

Lookups

Pivot tables

Formulas

Bilingual English/Spanish

Education

High school diploma

Tools

AS400 ISeries

JD Edwards

Salesforce

Job description

Job Description:The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST. (30-minute lunch)KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONSResponsible for reviewing, analyzing, and completing vendor and client inquiries in a timely mannerIdentifying the root cause of vendor and client inquiriesAssist management with streamlining workflow processReview, analyze, and process billing and payment of vendor invoicesManage 3rd Party Payment Services as requestedAbility to extract account payable reporting for vendors and analyzeResponsible for reconciling vendor statementsResponsible for analyzing client invoicing reports and issuing client credit and/or rebillsManage vendor accounts by utilizing internal and external programs and softwareResponsible for onboarding and updating vendor information within systemsEstablishing and sustaining relationships with new and existing vendorsResponsible for working internal and external auditsAbility to collaborate and communicate effectively across departmentsProvide guidance on internal processes across the businessOther duties assigned to ensure overall departmental efficiencyMaintain productivity and quality standards as directed by Department ManagerHigh-level knowledge of all processes throughout the companyAssist with system testing and feedbackEncourage a team-work environment amongst co-workers and network across the businessOther duties assigned to ensure overall departmental efficiencyLEADERSHIP RESPONSIBILITIESThis position has no leadership responsibilitiesCOMPETENCIES - SKILLSDisplays self-control and assumes responsibilityWorks effectively with systems; thorough and accurateAdapts to fast paced environment and pursues learning and developmentDemonstrates resourcefulness and solves problemsChampions innovation and demonstrates creativityAdapts to fast paced environment and pursues learning and developmentChampions innovation and demonstrates creativityDemonstrates resourcefulness and solves problemsAble to work independently, effectively managing and using time through organization and structureWorks effectively with systems; thorough and accurateHold a positive attitude to support a team environmentAbility to communicate effectively (written, verbal) with all levels of staff and clienteleEDUCATION AND EXPERIENCEHigh school diploma requiredMinimum of 3 years billing and/or customer service experience requiredIntermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)AS400 ISeries, JD Edwards, and Salesforce experience preferred but not requiredBilingual - English and Spanish speaking requiredCORE VALUESAt Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.Integrity – Always act with integrity and honesty.One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.Customer Success – Ensure that customer and driver success is at the heart of everything we do.CULTURAL ATTRIBUTESAt Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.JOB SPECIFICATIONS and WORK ENVIRONMENTWork Environment: This is a fully remote position and can reside anywhere in the United StatesPosition Type/Standard Schedule: This is a full-time position, Monday through Friday. This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. ESTTravel: No travel is expected for this positionPhysical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachmentsDISCLAIMERPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Our BenefitsWheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.Pay Range:$33,000-$46,200The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.