Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Virginia Beach (VA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency is seeking a Work From Home Customer Service Representative in Virginia Beach, VA. This remote role focuses on handling billing inquiries, identifying missing offerings, and recommending upgrades from a home office setup.

You will work with Parkes & Co. to connect with Fortune 500 clients via a virtual platform, choosing clients and setting your own schedule from home. No degree is required, and strong communication is valued.

Qualifications

• Familiarity with company processes and policies.
• Clear, confident and professional communication to build trust and rapport.
• Understanding of client call flow.
• Quick-thinking management of client needs.
• Empathy and a sincere desire to assist and prioritize the customer.
• Tenacity to understand and deliver on customers’ needs.

Responsibilities

• Assisting callers with billing inquiries.
• Determining offerings customers are missing.
• Making upgrade and add-on service recommendations.
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Coding sales accurately and completely.

Skills

Telemarketing Experience

Customer Service

Education

No degrees necessary

Job description

Stride 2 Hire Staffing Agency is seeking a Work From Home Customer Service Representative in Virginia Beach, VA. This remote role focuses on handling billing inquiries, identifying missing offerings, and recommending upgrades from a home office setup.

You will work with Parkes & Co. to connect with Fortune 500 clients via a virtual platform, choosing clients and setting your own schedule from home. No degree is required, and strong communication is valued.