Remote Billing & Customer Support Specialist

Stride 2 Hire Staffing Agency; Norfolk (VA); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Work from home

Flexible schedule

Job summary

Stride 2 Hire Staffing Agency in Norfolk, VA is seeking a Work From Home Customer Service Representative to support billing inquiries and client interactions. This role lets you work remotely from home with a flexible schedule.

You will assist callers, recommend upgrades, and ensure first-call resolution while maintaining high customer satisfaction. Telemarketing experience is preferred, and there is no degree requirement.

Qualifications

• No degrees required.
• Telemarketing experience preferred.
• Must have reliable home setup and internet connection.

Responsibilities

• Assist callers with billing inquiries and understand their needs.
• Determine offerings customers are missing and recommend upgrades/add-ons.
• Ensure First Call Resolution (FCR) and high customer satisfaction (VOC).
• Accurately code sales for client programs.

Skills

Customer service

Telemarketing

Billing support

Job description

Stride 2 Hire Staffing Agency in Norfolk, VA is seeking a Work From Home Customer Service Representative to support billing inquiries and client interactions. This role lets you work remotely from home with a flexible schedule.

You will assist callers, recommend upgrades, and ensure first-call resolution while maintaining high customer satisfaction. Telemarketing experience is preferred, and there is no degree requirement.